Frequently Asked Questions
Common questions about ordering used Ford Mustang & truck parts
Can I get my part in my car’s color?
Maybe. We have over 25,000 parts in stock and about 250 cars on hand.
There is a good chance that we have it or can find it. Give us a call.
Most of our parts are listed in our catalog including color, so we should
be able to find one in a couple of minutes.
What is the warranty on my part?
All parts are checked, tested and come with a 90-day replacement warranty
standard. Engines and transmissions include a 6-month warranty.
Please review our Warranty page or contact one
of our customer service representatives for more details.
If you are located in California, why are you in my phone book?
We are a global source for Ford Mustang, truck, and SUV vehicle parts.
We advertise in and ship to all 50 states and many other countries.
If you need a part, our shipping staff will be happy to ship it to you
just about anywhere in the world.
Will you ship to A.P.O.s or P.O. Boxes?
Unfortunately we can’t. UPS is our main carrier and they don’t either.
We could ship by U.S. mail, but then we would not have the ability to
track your package if it gets lost. We must have a physical address in
order to ship your item. We also use multiple truck carriers for larger,
heavier items. If you are not sure which option to use, just ask your salesman.
How long will it take for my package to arrive from Sacramento?
When you place an order with MST Recycling, we will estimate shipping and
delivery dates for you based on the availability of your items and the
shipping options we choose. Shipping date estimates begin when the package
has left our warehouse. Ninety percent of orders usually ship within 48 hours
of your order being placed. These times do not include weekends or holidays.
What kinds of payments do you accept?
Cash, Visa, MasterCard, American Express, Discover, Money Order, PayPal,
and Cashier’s Check. We do not accept Western Union.
What is your return policy?
All returns must be accompanied by a return authorization number (RA#).
To obtain an RA#, please call 855-635-7600. Packages
returned without an RA# will be refused and returned.
- No cash refunds.
- 25% restocking charge on approved returns.
- No returns or deposit refunds on special order or body cuts.
- No labor warranty or reimbursement.
- Warranty is void if parts are altered, disassembled, or overheated.
- Cores must be returned within 30 days or core deposit may be forfeited.
- Engine and transmission cores must have all fluids drained or core deposit may be forfeited.
- Any deposits received may be forfeited after 30 days.
- $25.00 service charge on returned checks.
- All returns must include a return authorization # (RA#).
- To obtain an RA#, call 855-635-7600.
- Packages returned without an RA# may be refused and returned to you.
Helpful Links
Sites we find useful for parts research
UNeedapart
New & Used Auto Parts Online
www.uneedapart.com
